Trafalgar Store Norwalk, Connecticut

Customer Service

Recommended Care for Exotic Leather:

As with any exquisite and luxurious item, proper care and storage of your Trafalgar genuine alligator or crocodile leather is recommended and will help to provide many years of enjoyment. We suggest that you keep your exotic leather products in a cool, dry, and well ventilated location and that you keep your Trafalgar product away from prolonged exposure to direct sunlight. Please wipe your item dry, as soon as possible, after contact with moisture and allow to dry naturally – never use a hair dryer as this will dry out the leather. Each Trafalgar exotic leather product is unique, natural and, when you take care of your fine purchase, it will burnish and age gracefully into a fine patina. Enjoy your purchase and please contact us at any time.

Do you have any comments or suggestions on how we can make your shopping experience better? Please tell us, we really are listening.

Call us at 1-800-971-4920 or email us at TrafalgarDirect@tgleather.com

Office hours for live customer service assistance are Monday through Friday from 8:00 AM until 5:30 PM, Eastern Standard Time. We are closed Saturday, Sunday and national holidays. The TrafalgarStore.com web site, shopping cart, order tracking system and email response servers are open 24 hours every day.

Recommendations:  Many of our customers request recommendations. We're happy to help! Again, either call us or email us at TrafalgarDirect@tgleather.com . We'll answer as quickly as we can.

Mailing address

For Returns:

Trafalgar Customer Service
200 James Dr. East
Saint Rose, LA. 70087

Free Shipping

Trafalgarstore.com is currently offering Free Shipping via FedEx Ground within the contiguous 48 United States.

Additional Shipping Information


TrafalgarStore.com -  Quick Shipping

We ship 85% of our orders the same day an order is received and 99% of our orders within 2 business days however, we cannot guarantee in-transit delivery times. Your actual delivery date is subject to freight and road conditions beyond our control.

Alaska and Hawaii:

For shipping to Alaska and Hawaii please email us at any time or call us at 1-800-971-4920 Monday thru Friday 8:00 am to 5:30 pm Eastern Standard Time. We will provide a shipping quotation and delivery estimate.

Post Office Boxes and Street Addresses:

Note that FedEx does NOT deliver to post office boxes, please be sure to include a street address for delivery when placing your order. We also do not ship to military addresses.

2nd and 3rd Day Air Shipments Are Available:

For items shipped via 2nd Day or 3rd Day Air an additional shipping fee will be added to your order as indicated during your checkout. The price for expedited shipping is calculated upon your location and the weight and dimensions of your purchase.

Track Your Order in Real Time, 24/7:

You can track your orders in real time 24 hours per day by logging into your account , and viewing your “order history” or you may click the “track my order” link in the confirmation email you received from TrafalgarStore.com. Feel free to contact customer service if you have any further questions.

Returns

Trafalgarstore.com does not offer exchanges. Should you wish to return an item for any reason within 30 days of purchase, be sure to contact us for a Free Returns Label. You must Receive a Return Label From Trafalgarstore.com, to get a Free Return. Return your purchase in the ORIGINAL CARTON using the return shipping label we provide.

Note that if you paid for expedited shipping, this charge is not refundable, unless the item was received damages or defective. Please note that all returns are subject to a 15% restocking fee

Damaged Items

If you receive any item in your original order that is damaged please contact us and we will replace it for Free. Please send all returns to the address listed below. Please make sure you keep your tracking number. If you have any questions please feel free to contact us at 800-971-4920 or email us at TrafalgarDirect@tgleather.com .

Sales Tax

We collect Sales Tax only for orders shipped to New York and Louisiana.

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